The company: Our client an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family-run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for a Quote Coordinator. This is a 12 month contract initially to cover maternity. Hours of work are Monday-Friday 9-5. Salary can be discussed at interview. As Quote Coordinator duties include: Delivering excellent levels of customer service Building strong working relationships with existing and potential customers Co-ordinating a high volume of quotations for a wide range of products Collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotations Communicate effectively via email, on the phone and in person Instil and maintain a customer service culture (internal and external) where the customer always comes first Check leads to identify and remove duplicate entries at the earliest opportunity Review and triage quotations requests from existing and potential customers - internal and external Understand customer requirements to support the provision of accurate and time-sensitive quotations Co-ordinate the collection of all necessary information Enter the baseline information required on the company's Customer Relationship Management (CRM) system Ensure that all documentation supporting quotations requests is uploaded to the company's CRM system before opportunities are released for quoting Collaborate and communicate with internal teams to manage the work flow and ensure quotations are completed accurately and on time Prepare and maintain a repository of templates and response content for managing enquiries Work closely with Sales Managers to ensure that customers' needs are understood and met, if not exceeded Seek feedback from customers (internal and external) to support continuous improvement in service levels and conversion rates Deal with customer queries and provide updates on progress What you get in returnYou will get an excellent starting salary, hybrid working from home 1 day a week after training, 32 days holidays, 5% pension and a great opportunity to join a reputable leading engineering firm. If you are interested in this role please call Brian in Hays on or email cv Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: customer service administration quotes Benefits: negotiable