Position: Head of Content and Channels Location: Office-based in London office with flexibility to work remotely Salary: £65,118 a year plus excellent benefits Closing date: 9am on Monday 27 October
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this is a fixed term contract for 18 months
You’ll lead content and engagement strategy across the organisation, shaping how we grow reach and sustain meaningful engagement.
You’ll guide creative, editorial and design teams to deliver content that is clear, consistent and impactful across every format.
You’ll oversee our digital channels, using insight and innovation to connect more people with our mission and strengthen loyalty.
As a cross-organisational leader, you’ll champion high standards, collaboration and learning, helping us tell a unified story that builds trust and connection.
* a supporting statement. This should show how you meet the essential criteria in the person specification of the job description
If you'd like to discuss the role in confidence first, please contact our HR team by email at: jobs@mssociety.org.uk
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Please note that you will need to complete the equality and diversity form for Northern Ireland if you're applying to work in this area. Please complete the other equality and diversity monitoring form for all other areas of the UK.
We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on‑boarding processes.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
* The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
* The first round of our recruitment and selection process includes an interview with competency-based questions.
* Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
* We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
* You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
* 38 days paid annual leave (including bank holidays), pro-rata for part-time
* More annual leave entitlement, based on length of employment
* Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
* Flexible working options
Caring for you and your family
* More sick pay entitlement, based on length of employment
* Opportunity to buy and sell annual leave in each calendar year
* Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate, diagnosis
* Enhanced leave for new parents
* Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
* Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
* 10 days paid disability leave a year, pro-rata for part-time
* 10 days paid carers’ leave a year, pro-rata for part-time
* New family‑friendly benefits, including paid leave in the event of miscarriage/stillbirth, to support fertility treatments and for antenatal appointments for both parents
* Cycle to work scheme
Thinking about your finances
* Enhanced salary sacrifice pension scheme
* Discounted season ticket loan and interest‑free emergency loans
* Give as you earn to support other charities of your choice before tax
* New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
* Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
* Yearly internal apprenticeship opportunities
* New, modern offices that embrace working together both in‑person and remotely
* Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
* Active and supportive internal employee networking groups for collaboration and peer support
* 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
* 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of:
* race
* disability
* sexual orientation
* religion or belief
* gender reassignment
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
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