Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London.
As a Reservations Specialist you will be responsible managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests needs and being able to address them with the most suitable options and solutions.
Reservations specialists are the gems of our clients global contact centre.
Key Responsibilities:
Responsible for assisting guests with their enquiries about reservations for all the hotels within the group.
Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience.
Address any special requests guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and hotels. Person Specification:
Native or proficient command of the French language, spoken and written, is a requirement.
Previously worked as a Reservations Coordinator within hospitality (Hote/Travel/Retail/VIP/Spa/Gold)
Excellent Customer Service experience
Strong Communication skills
Has ideally worked for a high end / luxury brand.This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency