Job summary
We are looking for an enthusiastic, highly motivated, flexible, and dedicated Clerical Officer to join our Endoscopy admin team. This is an exciting opportunity to become part of a dynamic team in a first-class, spacious, and state-of-the-art hospital environment.
As a Clerical Officer in our Endoscopy department, you will play a key role in managing the booking of patient endoscopy procedures. Your responsibilities will include daily management of key targets such as booking appointments, managing patient pathways, liaising with patients, and coordinating with both Endoscopy and supporting departments. You will also have the chance to interact directly with patients, covering reception duties, requesting case notes, handling phone queries, and sending out communications.
The Endoscopy administration team operates from 8 AM to 8 PM Monday to Thursday, and 8 AM to 6 PM on weekends, requiring a flexible working approach. You will primarily be based at KMH, with cross-cover required at Newark Hospital and the Endoscopy Mobile Unit located at Kings Mill.
If you are committed to providing high-quality patient care, possess excellent organisational skills, and enjoy working in a fast-paced environment, we would love to hear from you!
Main duties of the job
Please see the attached document for the full detailed job description, main responsibilities and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Job details
* Posted on: 22 May 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £24,625 to £25,674 per year
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 214-MED-7190358
Job location
King's Mill Hospital, Mansfield Road, Sutton-In-Ashfield, NG17 4JL
Job responsibilities
Please see the attached document for the full detailed job description, main responsibilities and person specification.
Sponsorship eligibility
Not all roles are eligible for sponsorship. To find out which roles are eligible, please refer to the shortage occupation list:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Note: Home Office guidance has changed as of 9th April. If you require switching visa type, you may not be eligible for sponsorship even if the role is on the shortage occupation list.
Person Specification
Knowledge (Essential)
* Computer literate, with experience of using a keyboard with high accuracy.
* Thorough knowledge of healthcare administrative systems and processes.
* Knowledge of databases, spreadsheets such as PAS, Excel, or similar applications.
* Confidentiality and Data Protection.
* Health and Safety.
* Equality and diversity.
Knowledge (Desirable)
* Sound office clerical background with knowledge of relevant procedures.
* Experience of using a full range of IT/Patient data systems.
* Knowledge of NHS or similar service provider.
Qualifications (Essential)
* Good general education with GCSE English at grade C or above (or equivalent).
Qualifications (Desirable)
* Formal keyboard/typing qualification (e.g., RSA II, ECDL).
* NVQ in Customer Care.
* Institute of Health Records & Information Management Diploma (IHRIM).
Further Training (Essential)
* On-the-job training.
Experience (Essential)
* Customer care experience.
Experience (Desirable)
* Experience providing NHS-related knowledge and qualifications, if applicable.
Contractual Requirements (Essential)
* Willingness to work flexible hours as necessary.
Additional Requirements
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to the Disclosure and Barring Service (DBS) will be required to check for any criminal convictions.
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