Business Analyst - Microsoft Dynamics 365 CRM
Location: Home-based, UK Nationwide. Occasional travel may be required for team meetings.
Hours: Full-time, 35 hours per week.
Salary: Circa £45,000. Inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata as applicable.
Contract: Permanent.
Closing Date: 10 May 2026. Interview Date: 20 May 2026.
We are a Disability Confident employer committed to flexible working, reasonable adjustments and access to work. We welcome applicants from all backgrounds.
Key responsibilities
* Working with stakeholders to understand business processes, user needs and priorities.
* Analysing, documenting and translating business requirements into clear functional specifications for Microsoft Dynamics 365 CRM development.
* Collaborating closely with Digital, Technology & Data Services colleagues to support the delivery of Microsoft Dynamics 365 CRM enhancements.
* Ensuring developments align with organisational strategy and deliver measurable business benefits.
* Supporting continuous improvement of the platform, championing usability, efficiency and best practice.
You will
* Have experience or a proven track record of working as a Business Analyst on CRM systems, ideally Microsoft Dynamics 365.
* Have strong skills in requirements gathering, analysis and documentation.
* Be confident working collaboratively with both technical and non‑technical stakeholders.
* Have experience translating operational needs into effective technical solutions.
* Be organised, analytical and focused on delivering long‑term value for the organisation.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
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