Job Description
Join Metro – Where Innovation Meets Logistics Excellence
At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
We’re looking for a detail-oriented and customer-focused Import Operator to join our Ocean Import Customer Services team.
If you thrive in a fast-paced environment, enjoy solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
As part of our Ocean Import Customer Services team, you’ll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include:
1. Booking freight with approved carriers and shipping lines.
2. Building strong relationships with clients to deliver outstanding service.
3. Handling customer queries and resolving them quickly and professionally.
4. Communicating clearly with overseas agents and clients via email, phone, and online systems.
5. Ensuring pre-alert documents are received before vessel arrival.
6. Ver...