We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support.
These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively triaged, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms.
Skills & Experience
Providing Level L1/L2 support across hardware, software, and account issues
Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers
Handling user account and access administration (AD, M365, Exchange, Intune)
Supporting onboarding/offboarding and ensuring users have the tools they need
Spotting recurring issues and contributing ideas to improve the service desk
Delivering exceptional support to all users, including executive stakeholders
Strong aptitude and problem-solving mindset
Positive personality with excellent communication skills
A genuine willingness to learn, take initiative, and make things happen
Ability to work both independently and as part of a small team
Comfort working in a fast-paced support environmentExperience
Experience working on an IT Service Desk or in a technical support role
Strong troubleshooting skills across Windows 10/11 environments
Good knowledge of O365, Active Directory, Exchange and Intune
Solid ticket management experience in an SLA-driven environment
Customer-first mindset and excellent communication skills
Curious, proactive, and keen to learn someone who takes real ownership
ITIL awareness or certification (desirable)
Experience supporting hardware, printers, mobile devices and basic networkingAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data