Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.
You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential. Work life balance is important to us and so we are open to discussion on flexible working patterns and part-time working (minimum 4 days per week).
Role:
This incredibly varied role sits at the heart of the current, and more excitingly, the future customerproposition at Inntravel. From scanning the market for travel, consumer and competitor trends, to gettingout on the road to visit destinations. You will assess both existing products and develop new concepts usingyour well-established industry network of contacts to stay up to date. Using all your insights, knowledge, andcommercial awareness you will sit in a team that leads the business on our future strategy through regularplanning meetings across Marketing, Commercial, Sales and Operations.
Being responsible for all our contract negotiations (including accommodation, transport and equipment) it isessential you have a keen commercial awareness and a sound interest in building mutually beneficialsupplier relationships.
Once you’ve built and delivered our excellent product to Sales, you’ll play a key role in educating the rest ofthe business about what it is exactly that makes it so special! The first step will be to ensure that all the routenotes and descriptions are spot on – so a keen eye for detail is essential. And you’ll work on brochures andmarketing campaigns in conjunction with the Marketing team, provide a brief for all holiday content for our
sales channels, deliver training to Sales teams on how to make these holidays irresistible to our high level ofrepeat customers, and ensure Inntravel product stands out in an ever increasingly competitive environment.
You’ll come with lots of ideas and suggestions on how we best position our product and improve ourcustomer journey through both online and offline channels. And, you’ll be able to handle all of this, for UKbased and International source markets.
Person:
* A passion for designing product that delivers an excellent customer experience is essential. You’ll have akeen awareness of this sector of the travel industry, and a ton of ideas on how you can further improveInntravel’s product portfolio to meet customer needs and capitalise on market trends.
* Collaboration is key to our success and you’ll thrive on working alongside Commercial, Sales, Operationsand our Marketing teams as part of your day to day.Yourcommunication to stakeholders (internal andexternal) is clear, concise and effective and you deliver great outcomes in line with agreed deadlines.
* You care deeply about the sustainability journey that Inntravel is on, and will be able to work to a 3Pbottom line (People, Planet and Profit).
* Able and willing to travel regularly overseas to develop and enhance holidays in any of Inntravel’sdestinations is essential.
* Ideally, you’ll be fluent in at least one European language in addition to English.
* Previous experience of working within a tour operator’s Product or Commercial function is desirable.
* Able to handle numerous concurrent tasks and work under pressure to regular deadlines.
* Good inter-personal skills with an ability to relate appropriately to suppliers, customers and colleagues.
* Demonstrate a keen commercial acumen.
* Highly positive, creative and self-motivated, but you must be a good team player working to sharedobjectives.
* Highly flexible, ‘can do’ attitude - able to shift priorities in response to changing business requirementsand new opportunities.
* Demonstrate a clear passion for travel (especially in Europe): the outdoors, European culture, traditionsand heritage.
We aim to inspire individual discovery and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inntravel is part of Hotelplan UK, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Laplandholidays with Inghams andSanta’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.
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