Overview
Here at Mamas & Papas “Our Purpose” is to inspire and support parents in becoming the best parents they can be: confident, capable & loving life with their little ones. Our passion for parenting exists in everything we do. It’s evident in the advice we source, the products we design, & the experiences we offer. We’re an award winning, global omni‑channel shopping experience with products at the core of our brand.
The role of Product Trainer
The Field Product Trainer is responsible for delivering high‑quality, engaging product and service training across the store estate, ensuring colleagues have the knowledge, confidence, and skills to deliver an exceptional customer experience. Reporting directly to the Lead Product Training Manager, this role plays a critical part in embedding product expertise, emotional selling techniques, and premium service behaviours at store level.
Working closely with Store Managers, brand partners, and the Lead Product Training Manager, the Field Product Trainer ensures all training activity is aligned with business priorities, product launches, and the wider training strategy.
To Apply
If you come from a background in delivering training or coaching in a retail or fast‑paced customer‑facing environment, ideally in product training or capability development, and are able to travel on a daily basis across a wide geographical area of the Midlands, we would love to hear from you. Simply take those amazing first steps to apply today.
Benefits
* 33 days holiday, increasing up to 40 with service
* Buy & Sell holiday schemes
* Company Bonus Schemes
* Employer pension contribution from day 1 enrolment
* Significant staff discounts for family & friends from our shops & online
* Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
* Subsidised health & critical illness cover and insurances
* Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
* Supportive Foster Care & Carers Leave offering
* Support for Loss and Bereavement
* A Menopause Friendly Employer
* Employee Recognition and Appreciation Schemes
* At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope. Visit our website and view our "For the Future" commitment
* Oh, and a great bunch of people to work with too.
Awards
2024 Retail Week - "Happiest Retailer to Work For" (Finalist)
2023 Retail Week - "Best Retailer" under £250m (Winner)
2022 Retail Gazette - "Best Game Changer Retailer" under £500m (Winner)
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