Position:GermanSpeakingCustomerServiceAdvisor
Workinghours:MondayFriday08:00am5pm
Location:Edinburgh
Salary:£24,800+£1,000
Whowearelookingfor.
WeareseekingapassionateandenthusiasticGermanspeakingCustomerServiceAdvisortojoinourteaminourEdinburghoffice.Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapportquicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinallyourinteractionswhilstdeliveringthebestpossiblecustomerservicethroughourrangeofcommunicationchannels.
Whatyouwillgetinreturn
JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportiveworkingenvironmentwhichincludes:
33daysannualleave
Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapyandmuchmore
Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay
Monthlyperformance-basedbonuses
Extensivelearningopportunitiesandresourcestofurtheryourcareer
Enhancedfamilypolicies(maternity/paternity/adoption)
Lifeandhealthinsurance
Freeon-sitegym
Hybridworking(after6months)
Frequentemployeeengagementevents
Referafriendbonusscheme
Whatyoullbedoing
Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontactrespondingtovarioustravelqueries.
ProvidingresolutionstoourcustomersviaCall,ChatandEmail.
Handlingcustomerquerieswithempathy,patienceandcompassion.
Attendingregularteamhuddles.
Keepinguptodatewiththelatestpromotions,initiativesandcompanypolicies/procedures.
Assistinginadhocassignedprojects.
Whatyoullneed
Customerserviceexperience
Mustbe?uentinGermanandEnglish
Effectivecommunicationskills
GoodknowledgeofMicrosoftOfficesuite&Pro?cienttypingabilities
* Abilitytoremaincalmandlogicalinchallengingsituations
* Excellentproblem-solvingskills
* Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuousdevelopment
BeAwareofRecruitmentFraud
Pleasebevigilantandremember,officialcommunicationswillalwayscomefromourverifiedemailaddresses,andweneverconductinterviewssolelyviatextorinstantmessagingapps.Wedonotchargeanyfeesthroughoutthehiringprocess.Ifyoureceiveanydubiouscommunications,reportthemimmediately.
GermanSpeakingCustomerServiceAdvisor
GermanSpeakingCustomerServiceAdvisor
GermanSpeakingCustomerServiceAdvisor
GermanSpeakingCustomerServiceAdvisor
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