Job Title:
NOC Technician (Previous Relevant Experience is Required), Cambridge
Client:
Telent
Location:
Cambridge
Job Category:
Other
EU Work Permit Required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions that impact critical infrastructure. Be part of a high-performing team managing complex work to keep the nation's networks connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support teams and service providers.
5. Manage incident tickets with updates.
6. Coordinate traffic management activities.
7. Communicate incident updates with customers.
8. Coordinate with utility companies regarding power issues.
Candidate Profile:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise across seniority levels.
* Proficiency with Microsoft Office.
What We Offer:
A diverse and inclusive environment with opportunities to develop skills across sectors, roles, and technologies. We value talent and foster a culture of respect and diversity.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn More:
Watch the Telent Video to discover more about us.
We are committed to creating a diverse and inclusive workplace where everyone can thrive and be themselves.
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