Parts Sales Advisor - Exciting Opportunity with a Leading Automotive Brand
📍 Location: [Insert Location]
💼 Type: Full-time, Permanent
💰 Competitive Salary + Performance Bonus + Excellent Benefits
Are you a driven Parts Sales Advisor who thrives in a fast-paced, customer-focused environment? Our client, a leading name in the automotive industry, is looking for an enthusiastic and technically minded professional to join their dynamic team.
If you're passionate about customer service, have a knack for finding solutions, and enjoy supporting customers with parts identification and sales, we want to hear from you!
Key Responsibilities:
Handle inbound and outbound calls to support parts sales and enquiries
Assist eCommerce customers with parts identification and ordering
Provide expert technical support for complex parts queries
Process customer returns, credit notes, and maintain accurate records
Keep customers informed about order status and backorders
Deliver outstanding customer service at every stage of the process
Promote special offers and current deals
Support wider business functions when required
Who You'll Work With:
A variety of customers - retail, wholesale, and eCommerce
Internal teams - including technical, sales, warehouse, and finance departments
Experience & Qualifications:
Proven experience in Customer Service and Parts Sales (essential)
City & Guilds Vehicle Parts qualification (or equivalent) - desirable
Experience using BusParts Catalogue, VeDOC, or SAP - advantageous
GCSEs (A-C in Maths & English) or equivalent - desirable
Strong IT literacy, confident communication, and negotiation skills
Highly organised, with the ability to manage multiple priorities and deliver results
What's on Offer:
Competitive salary plus performance-related bonus
39-hour week, Monday to Friday
33 days holiday (including statutory)
Life assurance from day one (4x basic salary)
Group personal pension scheme with increasing employer contributions
Private medical insurance
Access to the Mercedes-Benz car lease scheme
Employee assistance & wellbeing programme