Service and Parts Manager– Material Handling
Job Title: Service & Parts Manager – Material Handling and Recycling Equipment
Industry Sector: Service Manager, Head of Service, After Sales Manager, Service Sales, Crane, Earth Moving, Material Handlers, Shredding Machines, Waste Handlers, Wood Processing, Recycling Equipment, Demolition, Metal Processing Equipment
Office based - Stoke on Trent
Remuneration: £45,000 + sales and profitability bonus on achievement of targets
Benefits: 25 days holiday, 4% / 5% company pension
Opportunities to grow within the business as the role involves
The role of the Service & Parts Manager – Material Handling and Recycling Equipment
Company
E.H Hassell and Sons is a premium supplier of specialist machinery who excel in providing sales, service, hire and replacement parts for premium material handlers, waste recycling and scrap processing equipment to the recycling industry. Our client’s portfolio includes ranges of products from leading brands names such as; Terex EcoTek, Guidetti, Sennebogen, Bronnenberg, Bateman and CMB.
Based in Stoke on Trent and part of the Hassell Engineering Group, they employ circa 50 employee’s company wide, with circa 12 within the material handling and recycling equipment sales, service, parts and hire operation. The new equipment division consists of sales, service and parts administration, service engineers and hire co-ordination team
Opportunity - Service and Parts Manager – Material Handling and Recycling Equipment
The Service and Parts Manager will be responsible for all after-sales requests for servicing, breakdown and parts for the equipment division, taking ownership of its day-to-day performance. Providing effective management, customer service excellence and growth of the aftersales department. Owning the delivery of a high-performance culture, change process with a hands-on mindset to providing the very best after-sales proposition in the market, supporting the alignment of the aftersales and external sales team’s ability to maximise growth potential and deliver annual expectations for revenue, margins and overall profitability.
* Lead the transformation of a re-active department into a high- performing, sales orientated operation with a clear objective to consistently achieve year on year growth metrics for growth and profitability.
* Managing the day-to-day effectiveness of the assistant service manager and parts co-ordinator.
* Ensuring all enquiries for service, breakdown and parts are timely and effectively responded to.
* Work with Head of Sales and Service to set and deliver departments KPI’s.
* Ensure all documentation, parts ordering, equipment hire and invoicing is accurate and submitted timely for invoicing/payment.
* Working together with Field Service Manager and Technical Manager to optimise work planning to meet customer expectations and maximise efficiency and profitability.
* Work in harmony with Head of Sales and Service/ Field Service Manager/Technical Manager on all yard-based activities (including customer machines and our own hire fleet), improving turn-around times for availability to return to service and minimise the time equipment is on-site for repair/maintenance.
* Ensure that requests for quotations or requests for provision of service are provided quickly and accurately.
* Accurately provide agreed/ad-hoc management information and update line management of all relevant information to ensure the smooth running of the department.
Requirements
* Preferred service experience for equipment within the waste and scrap sectors as specific
understanding of waste material handling equipment is highly desirable. We will also consider applications with experience of capital or large industrial equipment and heavy plant.
* Demonstrable experience of effectively managing and improving after sales departments growing service, parts and breakdown opportunities in line with set targets
* Must have a strong customer focused background and experience of managing multiple priorities simultaneously, providing satisfactory resolution to often demanding and complex problems.
* Must be commercially astute, comfortable in converting enquiries into orders to achieve annual growth for revenue and profitability
* Must have excellent customer service skills and experience to manage supplier SLA’s and skills development.
* The ability to be the confident ‘face’ of the aftersales operation, with a personality and proven experience of change management, working confidently to deliver objectives on time and acting with integrity and personality across an operational team of 12