We have an exciting new opportunity for a Permanent, Full time, Income Management Advisor who will deliver a prompt and effective income management service establishing early intervention to rent arrears and the provision of relevant advice, guidance and signposting. Specific responsibilities will include: Ensuring the efficient collection of rent and other charges from tenants whilst taking prompt action to minimise debt, including, legal action to repossess tenancies using a robust pre court action protocol, where necessary Working to ensure a ‘rent first’ culture is embedded Providing advice and assistance to tenants with a view to reducing arrears Assess financial capability of prospective and transferring tenants, regarding affordability and financial support needs Assess new applications for tenancies for financial capability and affordability and offer initial advice on Welfare benefits, maximising income and signposting to relevant support agencies and organisations To monitor rent accounts and sundry debts using the internal system and respond to arrears accordance with policies and procedures. To make, and closely monitor, sustainable payment plans to repay arrears and / or sundry debts, ensuring that financial assessments are undertaken, and payment plans are made in a timely manner, visiting tenants in their home as required. For further information regarding the Specific Responsibilities please refer to the Job Description attached You will educated to GCSE grade 4-9 or A-C or equivalent level 2 qualifications in English and Maths and Educated to A level or equivalent level 3 qualification. You will have good knowledge of welfare benefits, including Housing Benefit and Universal Credit along with working with customer face to face and on the phone to resolve rental queries. You will have experience of dealing with customers in difficult and stressful situations and have experience of working effectively in partnership with external agencies. For further information regarding the knowledge, experience and skills please refer to the person specification attached Your benefits at Ocean include: - 27 days holiday (plus Banks) - Professional Membership cost - Company Sick Pay Scheme - Workplace Pension including Death in Service Benefit - Home Office Work Payment - Medicash - Health Cash Plan (includes Dental and Optical) - Cycle to Work Scheme - Rewards and Recognition Scheme - On site Parking - Employee Assistance Programme - Family Friendly Policies We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Closing date: Sunday15th June 2025 at midnight Interviews to be held on Monday 23rd June 2025 at Stennack House, St Austell We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!” Documents