Who You Are You are an organized and proactive individual with a passion for providing excellent customer service and improving living conditions. You thrive in a collaborative environment and are adept at problem-solving and managing multiple tasks efficiently. What the Job Involves This role involves leading on tenant association (TA) complaints and member inquiries, ensuring a high level of customer service is provided to our residents. You will liaise with managing agents and internal colleagues to guarantee the suitability of temporary accommodations. Additionally, you will work closely with our property inspectors to enhance the quality of temporary housing solutions. Skills Strong organizational skills Excellent communication abilities Problem-solving aptitude Customer service expertise Ability to work collaboratively Attention to detail