Job Description
Customer Service Advisor
Temporary starting 3rd June – ongoing till the end of the year
Burton on Trent
£13.50ph, rising to £14.00ph after training
Are you a confident, customer-focused professional who thrives in a fast-paced environment?
We’re recruiting for an exciting temporary opportunity to start in June!
You’ll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries. From processing orders to resolving delivery issues, you’ll play a key role in delivering outstanding service to both customers and internal stakeholders.
Description of the role:
* Manage daily order processing via phone, email, CRM & B2B systems.
* Take full ownership of customer accounts and relationships.
* Investigate and resolve delivery discrepancies and queries.
* Monitor stock levels and liaise with logistics teams and key customers.
* Handle customer and consumer product enquiries
* Support technical and claims management cases.
* Process payments over the phone when required.
* Maintain accurate admin processes and documentation.
* Assist during busy periods (month-end/year-end) and provide team cover.
About you:
* Proven experience in customer service (essential)
* Strong communication skills with a confident telephone manner
* Ability to manage workload, multitask, and meet deadlines.
* High attention to detail and problem-solving skills
* Resilient, adaptable, and able to work under pressure.
* Strong IT skills (Excel, Outlook, CRM systems)
* A proactive, team-oriented mindset
* SAP or CRM system familiarity
* Technical or claims handling experience.
If you are an experienced customer service professional looking for your next challenge and are available to start your next role in June, apply today!