Job Summary: We are seeking an experienced Solution Architect with a deep understanding of Genesys systems to provide technical architecture support. In this role, you will be responsible for designing and implementing scalable, efficient, and secure solutions that integrate seamlessly into the client's existing infrastructure. You will also lead or support key initiatives, including voice bio implementations, gatekeeper projects, database migrations, and API integrations, ensuring solutions meet both business and technical requirements. Key Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys solutions, ensuring that they align with both technical and business requirements. Provide high-level architectural guidance for solutions and support technical teams in the implementation of these designs. Ensure that all solution designs follow industry best practices for security, scalability, performance, and maintainability. Integration Design and Implementation: Design and implement integration solutions across various platforms and third-party systems, including CRM, database systems, and other enterprise applications. Architect and implement seamless API integrations that enhance functionality and ensure smooth data flow between systems. Requirements Analysis and Solution Fit: Analyze customer requirements and recommend optimal solution designs that meet their business needs. Create detailed technical specifications and documentation to support the solution design process. Voice Bio and Gatekeeper Projects: Lead the implementation of Voice Bio systems, ensuring proper integration and configuration in the Genesys environment. Oversee Gatekeeper projects, managing the end-to-end lifecycle and ensuring that best practices are followed for security and efficiency. Voice Print Migration: Plan and execute voice print migration activities, ensuring the successful transfer of data while maintaining accuracy and security. Perform data integrity checks during migration to ensure that no information is lost or corrupted. Database Migration and Data Integrity: Lead hands-on database migration efforts, ensuring smooth transitions while minimizing downtime and preserving data integrity. Perform regular data integrity checks to ensure consistency and accuracy in data across systems. Testing and Production Deployment: Perform System Integration Testing (SIT) and User Acceptance Testing (UAT) to validate the functionality of solutions before moving them to production. Manage the deployment process, ensuring that solutions are transitioned smoothly into the production environment with minimal disruption to operations. Collaboration and Support: Work closely with project managers, business analysts, and development teams to deliver high-quality solutions within timelines and budget constraints. Provide ongoing technical support to address any issues or enhancements post-deployment. Key Qualifications: Experience: Proven experience as a Solution Architect delivering Genesys solutions, including designing and implementing integrations. Experience working with Voice Bio systems and Gatekeeper projects. Hands-on experience with database migrations and ensuring data integrity across systems. Strong background in API integration, including planning and executing SIT and UAT for production deployment. Familiarity with Voice Print Migration activities. Technical Skills: Deep understanding of Genesys platforms (e.g., Genesys Cloud, Genesys PureConnect, Genesys Engage). Strong knowledge of database management systems (SQL, NoSQL, etc.). Expertise in API design and integration (REST, SOAP, etc.). Familiar with cloud platforms, network architecture, and security best practices. Soft Skills: Strong analytical and problem-solving skills with the ability to think critically and provide fit-for-purpose solutions. Excellent written and verbal communication skills to interact effectively with clients, stakeholders, and team members. Ability to manage multiple priorities and work in a fast-paced, collaborative environment.