Apply today to work as a Customer Service Administrator for our client's BDC - bakery items such as bread rolls and CDC - cakes, pain au chocolate, etc.
Staffline is recruiting Customer Service Administrators in Crick.
The rate of pay is £12.71 per hour.
This is a full-time role working 6 hours, Sunday to Thursday, any time from 6am up to 7pm.
Your Time at Work
As a Customer Service Administrator, you will provide our customers and clients with excellent service and contact customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.
Key Duties of a Customer Service Administrator
* Point of call for all customer queries.
* Responding to customer service emails.
* Contacting customers regarding order queries.
* Communicating delivery times and options.
* Updating clients on previous orders.
* Customer returns - dealing with returns daily and handling as required.
* Ensure customer/client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
* Ensure customer/client non‑conformance is properly recorded and fed back to the client and corrective action taken.
* Ensure the completion and circulation of reports to relevant stakeholders.
* Other administration tasks as determined by the Customer Contract Manager.
Our Perfect Worker
Our perfect worker will have the following skills:
* Strong communication skills with the ability to build rapport.
* Computer literate with a good working knowledge of MS Office.
* Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
* A flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
* Able to work under tight deadlines and manage your own time effectively.
Experience in a similar role is required.
Key Information and Benefits
* Earn £12.71 per hour
* Sunday to Thursday
* Temp to perm opportunity
* Canteen on site
* Free car parking on site
* Full training provided
Job Ref: 1WWDCDC
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