Job Description: Housing Advice & Homeless Prevention Officer Who You Are Passionate about helping individuals find secure housing solutions and prevent homelessness. Committed to providing holistic and informed housing advice that is tailored to individual needs. Skilled in managing complex casework with empathy and a customer-first approach. Adaptable and able to work collaboratively across departments and external partners. An advocate for ethical and inclusive practices with a focus on delivering tangible outcomes. What the Job Involves Providing housing options advice and preventive measures to individuals at risk of homelessness. Managing a caseload of clients and delivering a range of housing solutions, including low-cost home ownership and transitioning from temporary accommodations. Building and maintaining partnerships with external agencies such as landlords, social services, and homeless support partners to provide a seamless service. Conducting statutory assessments under the Housing Act 1996 to determine appropriate housing interventions. Ensuring timely and quality management of case records and contributing to strategic housing initiatives. Engaging with clients in challenging circumstances and offering supportive and clear communication to guide them through their housing journey. Contributing to service improvement projects and continuous professional development. Skills Strong negotiation and influencing Excellent communication and customer care Ability to manage complex casework Familiarity with housing legislation and policy Proficiency in ICT and data management Teamwork and leadership Problem-solving and decision-making