We’re looking for an experienced and values-driven Income Manager to lead our high-performing income service and help shape its future. This is a fantastic opportunity to play a pivotal role in protecting our financial resilience while supporting residents to sustain their homes through a person-centred, prevention-focused approach. About the role As Income Manager, you’ll provide leadership, direction and assurance across all income and recoverable debt services, including rent, service charges, and leasehold income. You’ll: Lead, coach and inspire a committed team to deliver excellent income performance Use data, insight and performance trends to identify risks and drive improvement Promote a “prevention first” approach, balancing support for residents with fair and proportionate recovery action Oversee complex and high-risk cases, ensuring legal compliance and best practice Work collaboratively with colleagues and partners, influencing decisions and driving positive outcomes Strengthen organisational assurance through robust controls and continuous service improvement What we’re looking for We’re seeking someone who: Has experience leading or influencing teams in housing or income management Brings strong knowledge of rent, arrears and recoverable debt processes Uses data and insight to make informed decisions and improve outcomes Can balance empathy and support with firm, fair decision-making Demonstrates excellent communication and stakeholder influence skills Is committed to a values-led, inclusive and customer-focused approach Why join us? At Monmouthshire Housing Association, we believe in supporting our people as much as our residents. We offer: ✅ Flexible and remote working options ✅ Generous annual leave plus bank holidays ✅ Health cash plan ✅ Contributory pension scheme ✅ Learning and development opportunities ✅ Cycle to work scheme ✅ A supportive, values-driven culture Our values We are proud to be: Open – acting with honesty and transparency Fair – creating equal opportunities for everyone Flexible – embracing change and innovation Achieving – striving for excellent outcomes