Overview
It all starts by talking all things travel whilst your customer enjoys the in store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world. You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality. As part of Kuoni's new retail vision we wanted to be able to offer a wider range of products to our customers - we still offer our famous tailormade Kuoni holidays, but we have also introduced third party products that you may feel would suit the customer better - still giving them the famous service but booking the holiday through a recommended and trusted brand. Once your customer has booked their dream holiday with you - it's down to you to ensure their booking experience doesn\'t stop there. We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact. Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.
Responsibilities
* Be passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations)
* Be self-motivated and dedicated to building a repeat customer base
* Have proven experience thriving within a sales environment
* Have a good knowledge of the travel industry and experience in selling & designing tailor-made holidays, including knowledge of third party product
* Manage own time effectively; there\'s a lot to do before, during and after the customer journey.
* Adaptable and be flexible in an ever-changing and omni-channel environment (more so now than ever)!
* Have experience using booking systems or have the ability to pick up new systems quickly
* Experience working retail hours (Most of our stores are open 7 days a week therefore a for this opportunity there is a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends. Typically you will get one full weekend off a month, as well as an additional weekend day). The store is open Monday to Saturday 10am - 7pm, and Sunday 12pm - 6pm.
* As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DERTOUR UK, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.
* We understand that there\'s more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
Qualifications / Experience
* Retail experience and a proven track record in sales and delivering high levels of customer service
* Experience in selling and designing tailor-made holidays, including knowledge of third party products
* Ability to learn new booking systems quickly
* Willingness to work a retail schedule including evenings and weekends
* A passion for travel and a genuine ability to build relationships with customers
Benefits
* We\'re a company that values wellbeing, sustainability and giving back, with training and career progression opportunities
* Training kicks off with a five-week virtual programme, supported by in-store training
* Ongoing coaching and development from our sales support and training teams
* Strong connection and open communication with leadership and head office
* Opportunity to grow your own database of VIP customers and wow customers with our service
* Opportunity to attend and organise events as a Kuoni ambassador
* Chance to take on extra responsibilities such as running your store\'s social media or in-house projects
* Potential for internal promotion to roles such as Assistant Manager, Store Manager, or head office
* Annual overseas conferences for Retail Store Managers & Assistant Managers
* The opportunity to sell an unrivalled range of luxury holidays
* Educational trips and ongoing incentives such as weekly rewards
* Discounted staff travel and a range of lifestyle benefits
* Employee discounts, pension contributions, and performance-related pay opportunities
* Clothing allowance, season ticket loan, bike-to-work, and free annual family travel insurance
* Loyal service awards and enhanced parental leave
* Refer-a-friend bonuses for successful referrals
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