Front of House Team Member
PumpkinVille & ChristmasVille - Portsmouth
Immersive Octopus are the creative minds behind some of the most successful immersive experiences in recent years.
Recent collaborations include delivering 'Peaky Blinders: The Rise' for The Everywhere Group and 'The Paddington Bear Experience' for Path Entertainment, as well as working directly with the world's biggest Film Studios like Disney and Sony Pictures on creative development projects.
WWW.IMMERSIVEOCTOPUS.COM
Immersive Octopus are recruiting a friendly and enthusiastic Front of House Team to help bring alive two new family immersive adventures: "PumpkinVille" & "ChristmasVille", in the historic city of Portsmouth.
This year, the seasons come alive in two extraordinary worlds: PumpkinVille and ChristmasVille. The audience enter giant 19-metre domes and are immersed in adventures where theatre, film and spectacular effects astound at every turn.
By day, families join The SpookAdemy, a playful Halloween school where every guest learns the art of the scare or help awaken the festive magic of the Northern Lights in the Elf Emporium.
By night, the domes transform into glowing destinations with festive bars, classic films and exciting experiences just for adults.
With dazzling projection, live performance, puppetry and music, this immersive adventure places the audience right at the heart of the story, for an experience that is playful, magical, and unforgettable.
The Front of House Team are instrumental in ensuring the audiences and welcomed to the experience and are immersed in the magical world. From the first checking of tickets, reaching their seats, through to the meeting of Father Christmas in his grotto, or experiencing pulse racing moments in the scarier corners of PumpkinVille.
Training and costumes will be provided to ensure the in-world experience is created for the audience by the front of house team, well before the performances start.
PumpkinVille
Training on-site: Dates TBC w/c 13th October
Previews: Monday 20th October – Wednesday 22nd October
Press: Thursday 23rd October
Shows: Friday 24th October – Sunday 2nd November
ChristmasVille
Training on-site: Dates TBC w/c 11th November
Previews: Monday 17th November – Wednesday 19th November
Press: Thursday 20th November
Shows: Friday 21st November 2025 – Sunday 4th January 2026
Location for both: Gunwharf Quays House, Portsmouth, PO1 3TZ
Rate: £14 - £18 per hour. Expected average hours per week = 38
Agreement: Freelance, shift based work - Immersive Octopus freelance agreement.
Job Responsibilities:
* Carry out the duties associated of the role, for a first-class production.
* Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer
* Check customers tickets and assist to resolve any arising issues.
* To be an integrated part of the immersive world, wearing production provided costume/uniform, and delivering the service in an interactive character style, suitable for the artistic vision.
* Ensure a seamless and quality audience experience for all guests.
* Communicate effectively with audience and team members to enhance the overall experience
* Box office and ticket management
* Ensure all public areas are kept tidy and presentable
* Assist with the access needs of customers as required
* Answer any queries and offer additional information regarding the production or other events taking place at the venue.
* To comply with the Company House Rules, Risk Assessments & Policies.
Key Skills & Experience
* Experience of working as a Front of House team member in an immersive or site-specific production.
* Must be an approachable, proactive person with great communication skills
* Excellent customer service skills and ability to work well in a team
* Excellent organisational and multitasking abilities & problem-solving mindset with the ability to think on your feet
* Ability to remain calm and composed under pressure
* Must be available to work flexible hours, including evenings and weekends
* To supply current documentation or comply with a company funded DBS check.
Application:
Interviews: from 29th September
How to apply: Please email your CV & one page (maximum) cover letter to the address below, stating the role and your name in the subject.
Contact email:
Job Types: Full-time, Part-time, Freelance, Zero hours contract
Pay: £14.00-£18.00 per hour
Expected hours: 38 per week
Work Location: In person