We are excited to recruit for a Customer Care Representative to join our team to support us on Saturdays and Mondays. This is a great opportunity to gain experience in a fast-paced environment, with the possibility of extending or returning for future projects depending on business needs. Job Title : Customer Care Representative Location : Chippenham Job Type : Permanent Contract - Part-time Pay : £12.21 per hour (paid monthly) Expected hours : 15 hours per week, Saturdays and Mondays- 9am to 5pm (overtime opportunities) Key Responsibilities : Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers. Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in friendly and professional manner Being able to match products and services to a customer's needs, in turn providing an effective and efficient service Working as part of the branch team, you will deliver excellent customer care and online assistance for customers. You will need: to be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers a clear telephone voice and good telephone manner are essential. Many of our customers are older people, so you will need to be an excellent communicator, with good customer service skills to have attention to details, patience, accuracy, ability to meet sales goals and data entry skills are required. to be IT literate with Microsoft word & excel skills, although not essential. Working knowledge of SAP system would be an added advantage. Benefits at working for Pilgrim's Europe/Oakhouse Foods: full training provided great career progression as part of a growing business with over 40 sites across UK and Europe discounted or free food on-site parking great holiday entitlement and many more If you are looking to start your Sales career, this is the job for you! Apply today and be part of our growing business that performs an invaluable service to local communities!