Field Service Engineer
About the Role
Location United Kingdom England Lincoln Remote vs. Office Office/Site only Company Siemens Energy Industrial Turbomachinery Ltd. Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Not defined A Snapshot of Your DayWe are looking to recruit Electrical and Mechanical Field Service Engineers. You will be responsible for the completion and management of maintenance activities for Siemens Energy products, performing and supporting on-site activities in collaboration with the business, customers, and contractors, in line with the site program.How You’ll Make an Impact
1. Be responsible for servicing, maintaining, and providing technical support across the full range of SGT products and systems, including preventive and corrective maintenance.
2. Take full responsibility for environmental and health & safety matters when on-site, ensuring all control measures are in place. This includes completing relevant risk assessments, method statements, and undertaking all required legislative training.
3. Produce reports that support the activities undertaken.
4. Work independently with minimal supervision while providing our customers with the highest level of service.
5. Understand the needs of our customers and markets, building relationships and partnerships with both external customers and internal colleagues.
6. Continuously seek to add value to the services provided, including remote diagnostic support services and training.
7. Demonstrate commercial awareness and an ability to identify new service sales opportunities, including system upgrades.
8. Strive for first-time fix solutions, reducing breakdown times and costs for customers.
9. Develop and maintain strong working relationships with all internal support departments, coordinating service activities on customer sites to ensure compliance with regulations.
10. Technically explain issues and solutions to customers and end users.
11. Provide feedback to internal departments regarding persistent on-site issues with SGT products and offer recommendations for improving product documentation and warranty processes.
What You Bring
12. A proven engineering background with an advanced apprenticeship in either electrical or mechanical maintenance and at least five years of experience working with rotating equipment, with a strong focus on controls or mechanical systems. Experience with control systems including PCS7, ControlLogix, MKII, and S7.
13. Previous experience working with the full range of SGT products and systems.
14. A flexible attitude towards global travel, with the ability to mobilise at short notice.
15. The ability to work in offshore environments.
16. Excellent communication and teamwork skills.
17. A strong customer focus, with the ability to lead teams in different countries, requiring cultural awareness.
18. A commitment to both world-class service and Siemens Energy’s Zero Harm culture.
19. Competency in the use of Microsoft Office IT systems.