Description
About the role
As an Assistant Store Manager at Victoria's Secret, you'll be at the heart of your store's success – leading a passionate team, inspiring excellence, and creating unforgettable experiences for every customer, every day.
What's in (your) store for you…
* Lead from the heart - You'll train, coach, and inspire your team, setting them up for success, and help them to shine
* Be a role model - You'll set the tone for the store, fostering an inclusive, positive environment where the team feels valued, motivated, and proud of the work they do
* Think of the customer - You'll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store, and making sure your team does the same
* Lead day-to-day operations - You'll work with your Store Manager to manage P&L and key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control), which help maximise sales and profitability
* An eye for visuals - our brand visual standards are high (of course), but our Visual Team can support you and your team in understanding and delivering them with pride
* Listen, share & shape - Your ideas matter. You'll create space for your team to share their perspectives and collaborate with partners across the business to help us evolve and grow
* Keep your store safe - You'll make sure the store is compliant, organised and prepared for every launch, layout change and moment that matters, keeping both your team and customers safe and supported
About you…
* You have experience in retail management within a fast-paced store(s) and a track record of delivering strong results through people, service, and operational excellence
* You demonstrate a strong understanding of how to manage a team and deliver objectives that drive strong performance and results
* You have a passion for retail - You have a passion for all things retail, whether it be front or back of house. Ultimately, creating a unique experience for each customer is your favourite thing to do
* You lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create
* You can build strong relationships - You build genuine relationships with customers, with your team and with partners across the business.
* You embrace change - You enjoy problem-solving, multitasking, and working collaboratively to meet challenges with optimism.
* You have creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams and bringing initiatives to life.