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Job: Store Crew
Location: Mumbles
Job Type: Permanent, Part-time (5 hours- weekends)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization in our workplaces.
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
1. Greet and thank customers, wish them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
2. Provide exceptional service at all times, utilizing your knowledge to help our customers find the best products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently and attentively at the tills.
4. Assist with processing deliveries and help get all stock onto the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated with company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Abide by all FatFace policies and procedures.
9. Ensure GDPR procedures are followed at all times.
Competencies
* Deliver excellent customer service focusing on customer needs and satisfaction.
* Show passionate commitment and enthusiasm for the FatFace brand, embodying our vision and values.
* Align with the company's social and environmental mission and champion impactful actions.
* Provide a genuine and authentic approach proactively.
* Act with integrity, demonstrating interest and understanding of others.
* Respect and value team members at all levels, fostering positive relationships.
* Be an active team player, embracing all opportunities to engage.
* Use humor appropriately and tailor interactions to each individual.
* Offer customers alternative ways to buy across our multichannel platform proactively.
* Maintain operational standards including handling deliveries, visual merchandising, health and safety, housekeeping, and stock replenishment.
Experience
* Customer service experience is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive, can-do attitude.
* Ability to work effectively under pressure.
* Confidence in taking initiative and working independently at times.
* Team-oriented mindset.
* Strong time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more from day one.
* Access to THRIVE learning system from day one.
* Dental insurance (employee funded).
* Pension scheme.
* EAP support around the clock.
* Sick pay allowances.
* Sabbatical leave in line with service.
* Enhanced family-friendly policies, e.g., maternity leave.
* Refer a friend scheme.
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