Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation."
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Purpose
The Regional Operations Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets. In this role you will utilise your skills in stakeholder management, influence, and coaching to enhance performance and IPS Fidelity in a specific area of contracts. You will directly line manage several operational managers and empower them to embrace continuous improvement and performance excellence.
Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of our services, tailored to meet the specific requirements of our commissioners and participants. This includes stakeholders both internal and external to Shaw Trust. You will drive continuous improvement and promote best practices across various service delivery domains. A pivotal aspect of this position involves identifying performance challenges and effectively motivating operational teams to find solutions and elevate performance levels.
Essential:
You will have:
Education to degree level or equivalent relevant experience.
Experience in fostering a culture conducive to high quality service delivery in adherence with the IPS Fidelity framework. This experience also includes an ability to demonstrate first hand knowledge and experience with the 8 principles and 25 anchor points of said framework
Strong relationship management and management skills to provide direction, support, influence and mentoring to stakeholders
Willingness to travel and work flexibly as part of the role Download the Job Description for full details.
Location:
You will be homebased with requirement to travel to contract delivery areas in London.
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
2 days paid volunteering leave each year
An enhanced pension scheme after 6 months
Life Assurance at 3 times your annual salary rate
Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network), MANaging Network
Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
Opportunity to request flexible working from day one Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: (url removed)
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition;
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: (url removed)
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received