This is planned to be a 6 month temporary assignment with potential to go Temp-Perm.
Purpose of the role:
* To provide full and comprehensive administration support for engineers, dispatchers and service management.
* Ensuring the highest level of customer service is delivered and all KPIs are achieved.
* Full and comprehensive administration support to service customers and suppliers (internal and external).
* Ensure correct and swift processing of all work recorded in SAP.
Main duties:
* Processing and control of subcontract orders and invoicing
* Preparation of SAP quotations for external repairs
* Raising any necessary credits and debits
* Raising Purchase Orders for suppliers, follow up, control and monitor
* Provide cover for service dispatcher when required
Team responsibilities:
* Build a strong and positive relationship with customers, engineers and colleagues
* Processing service reports through to invoice
* Invoice queries and resolution/escalation as required
* Proactive follow up of quotations raised for external repairs and PM contracts
* Control and resolution of all SAP error reports
* System cleansing as required referring to the error logs.
* Process engineer’s timesheets, checking for accuracy, productivity, overtime
* Allocate and order Sub–contracted work
* Handling and filing of Paperwork
* Handling and logging of customer calls efficiently and by agreed procedure
* Participate in regular ASM / Admin / Dispatch meetings.
* Participate in regular Engineer meetings General office duties
* To raise and follow up new Customer request forms
* To ensure all Customer Processes are followed and SLA are adhered to
* Maintain and amend Customers CRM database