Account Manager
Full-time | In-office (Mon–Thurs) | Hoxton
Meet the only app that loves restaurants as much as you do.
Great restaurants shouldn’t struggle to be seen. At Appetite, we’re championing the people behind the plates - giving restaurants a platform to connect directly with diners and deliver more exceptional dining experiences.
We’re now looking for a London-based Account Manager to join our growing Partnerships team and take the lead on managing relationships with restaurants across the city.
What you'll be doing..
As an Account Manager, you’ll be the key contact for a portfolio of restaurant partners on Appetite Premium - helping them make the most of their presence on the platform and drive real, measurable value.
You’ll build strong, consultative relationships, run regular performance check-ins, and offer strategic advice to help partners optimise their campaigns, boost visibility, and ultimately drive more covers.
You’ll be responsible for:
* Owning and growing relationships with a portfolio of restaurants, ensuring they’re supported, engaged, and seeing performance improvements over time
* Leading onboarding, performance reviews and regular check-ins, making sure partners are set up for success from day one
* Optimising each partner’s profile - advising on photos, drops, offers and content strategy to drive bookings and engagement
* Collaborating with internal teams (Product & Marketing) to ensure partners get what they need - and that their feedback shapes what we build next
* Using data to drive decisions, present results, and spot opportunities to improve outcomes
* Tracking your portfolio and progress through Pipedrive and Notion
* Spotting upsell and expansion opportunities, and playing a key role in increasing overall partner retention and value
This is a true account management role - consultative, relationship-led and impact-focused. Your goal is to help our restaurant partners grow through Appetite.
You're someone who...
* Has 3+ years of experience in account management, partnerships, or a similar commercial role - ideally in hospitality, tech, SaaS or media
* Is confident managing a portfolio of partners - with a track record of driving retention, engagement, and account growth
* Has strong communication and relationship-building skills, and knows how to build trust quickly with restaurant operators and decision-makers
* Enjoys problem-solving and getting hands-on to help partners succeed
* Is highly organised and detail-oriented, comfortable managing multiple priorities in a fast-paced environment
* Understands hospitality - and ideally has a passion for restaurants and the food scene
* Wants to be part of an early-stage company where your work has real impact, and where no two days are the same
The Perks
🏢 As a small startup, we value our team being in the office (Hoxton). We work from the office Monday - Thursday.
🏖 Holidays - We offer 25 days + bank holidays. Celebrate different bank holidays? Fine by us! Let us know and we'll distribute them as suits you best
🥳 Socials - We run optional weekly social activities, everything from drinks, team lunches and dinners to watching Wimbledon!
🐶 Dog Friendly - Your furry friends are welcome to join our two office dogs, Pablo & Oreo
💻 Company laptop - Mac or Windows? Your choice!
📺 Additional - Need another screen? Keyboard? Chair? We’re more than happy to accommodate where necessary to meet your needs.
Hiring Process
* Submit your application
* 30-minute intro call with our Partnerships team
* In-person session with a short, role-based task
* Final chat with our founders, Toby and James
Sound like a good fit? We’d love to hear from you. Apply now and help us shape the future of restaurant discovery.