As the Assistant Store Manager for our bed and mattress company, you will play a pivotal role in supporting the Store Manager and contributing to our mission of redefining the significance of sleep wellness. Our emphasis is on providing quality products and fostering a culture that recognizes the importance of a good night's sleep. You will help lead a team with a human-centric approach to customer interactions, promote disruptive thinking, and uphold a commitment to teamwork and honesty within the store.
Requirements
1. Customer Engagement:
* Assist in creating a welcoming, human-centered shopping environment that aligns with our focus on sleep wellness.
* Support customers in their selection of beds and mattresses, considering their unique preferences and needs.
* Help educate customers on the importance of quality sleep and the benefits of our products.
* Address customer questions and concerns with empathy and honesty.
1. Product Knowledge:
* Uphold our commitment to delivering quality bed and mattress products.
* Continuously enhance your product knowledge and that of the sales team, emphasizing product features and benefits.
* Assist in demonstrating the superior qualities of our offerings.
2. Team Support and Development:
* Collaborate with the Store Manager in recruiting, training, and motivating the team to deliver exceptional customer service.
* Encourage a culture of teamwork, open communication, and honesty.
* Help create opportunities for staff development and growth.
3. Operational Excellence:
* Support the day-to-day operations, ensuring that the store functions smoothly and showcases a disruptive retail approach.
* Contribute to inventory management, restocking, and regular audits to maintain product availability.
* Maintain a safe, secure, and visually appealing store environment.
4. Sales Performance:
* Work closely with the Store Manager to drive sales targets and profitability.
* Encourage the team to employ disruptive thinking to achieve and exceed sales goals.
* Assist in monitoring and reporting on key performance metrics and drive improvements.
5. Honesty and Integrity:
* Foster a culture of honesty and integrity, both in customer interactions and team dynamics.
* Encourage open and honest communication within the team and with customers.
Qualifications:
* Experience in retail, preferably in a leadership or supervisory role.
* Strong sales and customer service skills with a commitment to promoting sleep wellness.
* Excellent interpersonal and communication skills, emphasizing the value of honesty.
* Ability to work collaboratively, promoting teamwork and a supportive atmosphere.
* Familiarity with inventory management and basic administrative tasks.
* An understanding of the significance of sleep wellness in overall well-being.
Your gender, your religion, your sexual orientation, your skin colour and your background make no difference here. Sleep.8 is a progressive, future-thinking, open-minded meritocracy committed to equal opportunities. If you’re passionate about what you do, come as you are.
Benefits
* Mental Wellbeing Support with our Employee Assistance Programme.
* Generous discounts available with our partnership programme.
* 20% discount for employees on the lowest selling price of any Sleep.8 products.
* Incentive scheme based on performance.
* Company Sick Pay Scheme.