We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure.
What you'll do:
1. Provide world-class customer service through inbound calls
2. Achieve sales targets while creating memorable customer experiences
3. Expand your skills by working across different channels (Twitter, Webchat)
4. Interact with customers face-to-face in the UK and French terminal buildings in peak periods
5. Benefit from comprehensive training and ongoing support
What you'll need:
6. Ability to make memorable moments for our customers
7. A passion for customer service and sales
8. Excellent communication and interpersonal skills
9. A positive, can-do attitude
10. Strong computer and data entry skills
11. Ability to work efficiently and follow procedures
12. Proven sales experience
13. Strong problem-solving abilities
14. Ability to make customers feel welcome, understood and valued
15. Guiding customers with good body language and vocal tones to the correct places
16. Providing specialist support and advice to customers during their journey
What we offer:
17. Competitive salary starting at £26,273.34 (£13.47 per hour) with enhanced weekend rates working towards 2 other pay levels.
18. Comprehensive training and development opportunities
19. Parking and discounted travel
20. Discounts at various retail outlets in the terminal
Ready to embark on an exciting new challenge?
Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel.