A business who puts their people & culture first
HYBRID: Mon & Fri from home, 3 days office based
About Our Client
Our client is a large organisation with a widespread reach throughout the UK & Ireland, committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth.
Hybrid working: 2 days from home and 3 from the office per week.
Job Description
The Payroll Supervisor (HYBRID) role involves:
1. Managing Customer Service and continuous improvements:
o Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer.
o Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met.
o Proactively drives offshoring and nearshoring transition activities for own customers.
o Ensures that customer documentation such as OPM and control framework is always up to date.
o Approves system or process changes and different types of authorization requests to customer systems.
2. Customer Service and relationship management:
o Acts as the operational single point of contact/escalation for named customers.
o Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes.
o Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model.
o Has always a good overview of what is going on with the customer and addresses critical customer issues without delays.
3. Financial management:
o Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps.
o Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed in a timely manner.
o Manages and follows up on change orders for own customer.
The Successful Applicant
A successful Payroll Supervisor (HYBRID) will:
* Be a Payroll subject matter expert, ideally from a Payroll Supervisor, Team Leader, or Manager level role.
* Be looking to utilise their Payroll knowledge in a position that does not involve Payroll processing.
* Excellent customer service and client relationship management skills.
* Exceptional problem-solving abilities and a proactive approach.
What's on Offer
The Payroll Supervisor (HYBRID) role offers:
* A competitive salary ranging from £40,000-45,000.
* An inclusive and supportive company culture that values employee development.
* A position based in the scenic location of Walton-On-Thames. (HYBRID: 3 days in the office, 2 from home).
Benefits:
* Customer and Employee Referral schemes.
* Occupational sick pay (8 weeks).
* Occupational maternity leave package (12 weeks).
* Life assurance (3x basic salary).
* Employer pensions contributions of 5%.
* Bonus scheme with accelerators.
* Private Medical Insurance (with option to add dependants).
* Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications).
* Financial rewards for long service and achievements.
* Free eye tests.
* Monthly £100 cash prize draw.
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