Job Description Job Title: Service Desk Team Lead
Salary: £ 38,000 - £42,500
Location: Leicester (Hybrid)
The Opportunity
This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards.
Benefits:
Be part of a forward-thinking, innovative organization leading the automotive retail industry.
Work within a dynamic and collaborative IT team.
Competitive salary and benefits
Career development opportunities within a growing business.
Hybrid working
Key Responsibilities
Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets.
Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking.
Incident & Escalation: Take ownership of critical incidents, lead resolution efforts, and maintain clear, effective communication.
Team Leadership: