Overview
Join to apply for the Customer Service Team Leader role at Paddy Power.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for customers in our retail shops, ensuring they have an outstanding experience. You will engage warmly with every visitor, provide best-in-class service and create a friendly atmosphere. Your enthusiasm for technology will help you promote online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting.
Starting Salary: £13.90 per hour
How you’ll do it?
We want people who will exceed customer expectations, build effective relationships, and create a warm, positive environment. This will primarily involve hosting customers in shop, cross-selling retail and online products and services, clearly communicating answers to customer queries and informing customers about the latest promotions.
Other duties will include:
* Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere
* Assuming responsibility for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
* Competitive salary including potential pay increase
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our values and we encourage people from all backgrounds to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Entertainment Providers
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