This fixed term, on campus role offers an exciting opportunity to join the Library Customer Services Team responsible for coordinating delivery of accessible and inclusive front‑line services to students and researchers.
Work Pattern: Thursday – Saturday 12.30-20.30, 21 hours per week. This work pattern is not negotiable.
This post is required to work all Bank Holidays and University Closure Days that fall within the work pattern. This includes additional exceptional UK Bank Holidays.
What will you be doing?
You will work with colleagues, liaising across shifts, to ensure that service levels are maintained to a high standard throughout the week, responding to changing service needs and fluctuating staffing levels. You will support the management of staff performance, recruitment and training of student ambassadors, library support assistants, library assistants. Library Services offer 24/7 opening at the Arts and Social Sciences Library and a key part of this role is facilitating a smooth transition between the daytime service operation and the handover to the overnight security team.
You should apply if
You have experience of first line management or significant experience of leading a team in an area of work. You must demonstrate excellent customer focus and a strong drive to motivate and lead teams. Have knowledge and understanding of the challenges of delivering customer facing services, particularly in a 24/7 environment. Have excellent interpersonal skills with an ability to work and communicate with a wide range of staff and customers. Have confidence in investigating, communicating, and following up issues arising that impact on front line service delivery, drawing on the support of teams across the wider University.
Contract type: Fixed term from 07/05/2026 - 30/09/2026
Work pattern: 0.6 FTE (21 Hours/week)
Grade: G
School/Unit: Library Services
Shift pattern: Thursday – Saturday 12.30-20.30, 21 hours per week. This work pattern is not negotiable.
This advert will close at 23:59 UK time on: Wednesday 13th May
#J-18808-Ljbffr