About the Role
We are looking for a highly organised and motivated Administrative Assistant to join our Housing Benefit team. In this role, you will provide essential administrative support to ensure the smooth and efficient delivery of Housing Benefit services to our residents.
You will play a key part in managing documents, handling customer enquiries, and supporting the wider team to meet service targets and deadlines.
Key Responsibilities
* Scan, index, and manage incoming documents using the document management system
* Handle incoming and outgoing post, including secure and sensitive items
* Provide first-line support to customers via telephone and email
* Organise and maintain electronic and paper records in line with policies
* Monitor reports and ensure actions are completed in a timely manner
* Support archiving and document retention processes
* Maintain office supplies, including stationery and equipment
* Assist with trace enquiries from external organisations such as the DWP
* Work collaboratively with colleagues and provide cover where required
About You
* Experience in an administrative role, ideally within a public sector or benefits environment
* Familiarity with document management systems and Microsoft Office (Word, Excel)
* Strong organisational skills with the ability to prioritise workload
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet tight deadlines
* A proactive team player with a flexible approach to work
Additional Information
* This role requires a satisfactory BPSS (Baseline Personnel Security Standard) check
* You will be part of a supportive team committed to delivering high-quality services and a positive working culture
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