As an Account Manager Customer & Sales Management you will closely work together with your colleagues and will be responsible for managing and contacting a group of assigned valuable Viking customers. You will become part of a close-knit team that works creatively and purposefully and constantly wants to score and achieve set KPI and targets.
Job Responsibility
Regular contact with an assigned portfolio of 300+ relationships. Guarantee by means of intensive and targeted multi-touchpoint customer contact (telephone, email, social media but also face to face) customer loyalty, with the ultimate goal of realizing long-term relationships and generating more sales;
Focus on developing and sustaining relationships with high-value customer accounts, driving increased value, engagement, and long-term growth across the customer base;
Work consciously, purposefully and focused to achieve a win-win situation for Viking and its relations;
Demonstrate distinctiveness by continuously looking for original and creative ways to approach your relations and enter into dialogue. Decisively to reach the right people. This is a position with a strong commercial focus, to facilitate the decision-making process;
Process every customer contact and relevant customer data in our CRM system. Prepare quotations in order to achieve sales. Contribute to the overall targets of the Customer & Sales team and achieve individual targets;
Develop potential customers and reactivate existing 'dormant' customers through cross- and up-selling of products and by identifying and meeting customer needs.
Job Qualifications
Required knowledge:
Having a good understanding of sales processes.
Good understanding of MS Office and knowledge of CRM systems
Required skills:
Strong communication skills
Experience of tenders
Being convincing towards internal and external stakeholders, having good organizational skills and being creative.
Being a team player in a commercial environment