Job Purpose
To be the first point of contact for clients and carry out a range of reception and administration duties to support the clinical, nursing, and administrative staff of the University of Glasgow Pet Practice. Main Duties and Responsibilities 2. Greeting clients and their pets, explaining the hospitals policies and procedures, while displaying empathy, tact and diplomacy at all times.3. Scheduling appointments and dealing with emergencies efficiently and professionally, ensuring that defined protocols are followed to ensure consistency of service.4. Working a busy switchboard; transferring calls to the relevant person or department, making appointments over the phone, obtaining relevant information for emergency referrals.5. Daily use of all Microsoft Office software, practice management system and Zoom calls/messaging.6. Processing and handling of cheques, cash and credit cards in relation to client and insurance payments.7. Ensure that balances are settled as promptly as possible. Completing insurance forms and maintain insurance database.8. Use of initiative and judgement to resolve queries/problems independently with clients and/or insurance companies9. Assist in the training of new staff and trainee veterinary nurses with regards to both reception and insurance standard protocols. Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential A1 SCQF level 4 or equivalent work-related experienceA2 Knowledge of Microsoft Office software Desirable B1 Knowledge of Veterinary/Medical terminology Skills Essential C1 Accuracy and attention to detailC2 Excellent IT, numeracy, and literacy skillsC3 Use of initiative and judgement to resolve problems independently and the ability to prioritise a busy workloadC4 Excellent organisational skillsC5 High standard of written and verbal communication skillsC6 Ability to work as part of a team Experience Essential E1 Relevant experience in a similar customer facing role, such as hospitality, retail or call centre.E2 Proven record of working in a fast-paced environment Desirable F1 Previous experience of working in a doctor, dentist, or veterinary surgery practiceF2 Experience with handling insurance claimsF3 Familiarity with working a busy switchboardF4 Cash handling experience Terms and conditions Terms and Conditions Salary will be Grade 4, £22,681 - £25,138 per annum. This post is full time and open ended. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. As a valued member of our team, you can expect:1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 3 A flexible approach to working.
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Created on 25/06/2025 by TN United Kingdom
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