Why Ryan?
* Competitive Compensation and Benefits
* Home Office Stipend
* Business Connectivity Reimbursement (Phone/Internet)
* Gym Membership or Equipment Reimbursement
* LinkedIn Learning Subscription
* Flexible Work Environment
* Tuition Reimbursement After One Year of Service
* Accelerated Career Path
* Award-Winning Culture & Community Outreach
Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high‑performing client support function in our Manchester office in MediaCity.
This is a fantastic opportunity for a motivated leader who thrives in a fast‑paced, results‑focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities
Leadership & Team Performance
* Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
* Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
* Foster a positive, high‑performance culture built on ownership, collaboration, and continuous improvement.
Operational Excellence
* Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
* Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
* Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
Client Experience & Business Growth
* Support the identification of upsell and cross‑sell opportunities by ensuring the team proactively engages with clients.
* Work closely with internal teams to align service delivery with wider business objectives and client needs.
* Use performance data and customer insights to drive proactive engagement and continuous improvement.
Team Development
* Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
* Conduct regular performance reviews, providing constructive feedback and recognising achievements.
* Create an inclusive, motivated, and collaborative team environment.
Education & Experience
* Proven experience managing or leading customer service or client support teams.
* Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
* Excellent communication, problem‑solving, and decision‑making abilities.
* Experience working in a fast‑paced, performance‑driven environment.
* A commercially minded approach with the ability to identify opportunities to enhance client value.
* Strong organisational skills and the ability to manage multiple priorities effectively.
Why Join Ryan?
Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will:
* Be part of a collaborative and growing team in Manchester.
* Have opportunities for career development and leadership growth.
* Work within a dynamic, client‑focused environment.
* Contribute to a company that values innovation, performance, and people.
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