A leading entertainment firm in the UK is seeking a Head of Customer Services to oversee customer care across its festivals. This role demands a blend of strong management skills, CRM experience (preferably with Zendesk), and the capability to deal with high-pressure situations. You'll develop internal processes while fostering a culture of excellent customer service. The position is full-time and permanent, based in Farringdon, London, with additional responsibilities onsite during events. Competitive compensation is offered.
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