Resident Liaison Officer Bristol £30,000 Car Allowance Bonus Scheme Staff Benefits We are recruiting on behalf of a well-established national property services contractor for a Resident Liaison Officer to support housing refurbishment and improvement works across Bristol. This is an excellent opportunity for an experienced customer-focused professional to join a stable and growing organisation delivering essential works within occupied social housing environments. The role will suit someone who thrives on communication, organisation, and ensuring residents are fully supported throughout planned works programmes. The Role Acting as the key point of contact between residents, site teams, and project management, you will ensure works are delivered with minimal disruption while maintaining excellent resident satisfaction. Key responsibilities include: Acting as the main communication link between residents, contractors, and project teams Conducting pre-start visits to explain works and answer resident queries Issuing written updates, letters, and scheduling property access Managing resident enquiries, complaints, and concerns professionally Supporting vulnerable residents and ensuring appropriate adjustments are made Organising and attending resident meetings and engagement sessions Maintaining accurate records of communications, feedback, and access issues Ensuring residents understand health and safety requirements Supporting post-completion satisfaction checks and handovers About You We are looking for someone who combines excellent people skills with strong organisational ability. You will ideally have: Experience as a Resident Liaison Officer or within a customer-facing housing or construction role Experience working in occupied social housing environments Strong interpersonal and communication skills with a customer-first approach Confidence managing difficult conversations calmly and professionally Good organisational skills and the ability to manage multiple residents and properties Competency with Microsoft Office and liaison tracking systems Full UK driving licence Desirable: Housing or customer service related training DBS clearance Whats on Offer Salary of £30,000 Car allowance Performance-related bonus scheme Stable long-term projects Supportive operational team environment Standard company benefits package