Work location: North West London (This is a field-based role; you will be required to visit multiple client sites)
Salary: Up to £48,000
Ability to obtain Security Clearance (Must have lived in the UK for at least 5 years)
At Littlefish, we seek individuals who can make a real difference and become a giant slayer. As the world around us evolves, we look for people who embrace change with optimism and enthusiasm. We value passionate, high-performing individuals who enjoy thinking outside the box.
Our current employees are the giants who have shaped Littlefish, and you will be the future team member to bring drive, passion, and skills to our growing company.
If you find this appealing and are excited to work with creative, passionate, energetic, and friendly colleagues, we would love to hear from you.
The role and what you’ll be doing daily:
Littlefish is looking for a Field Engineer Team Leader to join our team based in North West London.
As the Field Engineer Team Leader, you will provide effective onsite and remote technical support to Littlefish's contracted customers for hardware, software, mobile, and print issues. Your responsibilities will include device builds, hardware installations, basic network/server troubleshooting, and administration. You will need to communicate effectively with customers and manage technical queries in line with Littlefish standards and SLAs.
What we are looking for in the successful candidate:
* Demonstrated IT problem-solving skills
* Leadership skills in a team environment
* Ability to share knowledge with less experienced team members
* Experience supporting IT infrastructure across various technologies including desktop/laptop/printer hardware, Office 365, Exchange 2013, Windows 10 & 11, Active Directory, Apple OSX and iOS, deployment technologies like SCCM/WSUS/MDT
* Minimum of two years’ experience in a similar technical role
* Excellent face-to-face communication skills
* Good telephone communication skills
* Willingness to travel within the UK
* Ability to work independently and use initiative
* Ability to prioritize tasks to meet SLAs
* Full clean driving license and access to a personal vehicle
What we offer:
* Referral bonus of £1000 for successful referrals
* Access to LinkedIn Learning with over 16,000 tutorials
* Healthcare cash plan including online GP, 24/7 counsellors, and cashback on healthcare
* Company pension scheme
* Company social events
* 25 days annual leave plus public/bank holidays
* Option to purchase or sell annual leave
Life at Littlefish:
Our values define who we are, what we stand for, and how we operate. We prioritize hiring individuals who embody our values to support our growth.
High Performing: We aim to improve quality and efficiency, striving for service excellence.
Passionate: We celebrate team success, support one another, and foster enthusiasm and energy.
Can-Do Attitude: We embrace challenges, challenge the status quo, and focus on getting things done.
If you can make a tangible difference, apply today and join us on this journey.
At Littlefish, we promote a diverse and inclusive community where everyone feels valued and supported, regardless of background or identity.
We welcome applications from all backgrounds. Please contact us if you need accommodations during the recruitment process.
Our application process includes ED&I (Equality, Diversity, and Inclusion) questions, with an option to select 'prefer not to say' for each.
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