Salary: £25,583 to £25,989
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
We are looking for a Neighbourhood Assistant to join our Neighbourhood Teams. The role provides support in delivering a proactive, customer-focused estate management service and making a real difference in the communities we manage.
Key duties and responsibilities
* Assist in the delivery of a highly visible, effective and proactive tenancy and estate management service.
* Assist neighbourhood teams in dealing with all breaches of tenancy regulations, including anti-social behaviour, within relevant timescales using support or enforcement interventions and services as required.
* Provide additional support around the day-to-day management of void properties, working with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
* Assist in the monitoring of new tenancies and initiate any actions necessary in accordance with procedures; assist neighbourhood teams in identifying vulnerable clients by completing support checklists and action plans, either at sign-up or whenever support issues become apparent.
* Support the Lettings Service in assessing applications to the Housing Waiting List and in the effective operation of the Lettings Policy, to ensure best use of housing stock and sustainability of local communities.
What we’re looking for
* 4 GCSE’s (Grade A‑C) or NVQ Level 3 or other equivalent qualification or relevant experience.
* Positive, flexible approach to team working, self‑motivated and responsive to change.
* Strong communication skills with residents and colleagues.
* Ability to provide customer-focused and responsive services.
* Experience in social housing, including estate management, tenancy management or community safety related work.
* Basic Criminal Record Check will be required.
Benefits
* Agile Working Packages
* Excellent Pension Scheme
* Discounted Gym Membership
* Fantastic Training and Development Opportunities
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
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