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Job Overview
As a key member of the LKQ Digraph sales management team, the Sales Manager will create, develop, and drive high performance in sales standards within their branch. These standards are directly aligned with the organisation's strategy and plans, ensuring that the customer promise remains central to everything we do.
In this role, the Sales Manager is responsible for overseeing all sales activity within the branch and fostering a collaborative working environment between the Sales Advisors and the Account Managers.
Key Responsibilities
1. Responsible for the branch achieving all sales related targets through strong leadership, role modelling and developing colleagues.
2. Hold Line management responsibility for the Sales Advisors within the branch.
3. Lead, manage, coach and develop the branch team, ensuring they have the necessary tools, skills and capabilities to deliver on the business plan and uphold the customer promise. Conduct regular performance reviews, provide training and facilitate professional development.
4. Cultivate and maintain an equitable, diverse and inclusive environment where colleagues feel empowered to be themselves. Ensure the workplace remains free from discrimination, harassment and bullying.
5. Support with branch sales recruitment, ensuring we are hiring right first time and attracting future talent into the organisation.
6. Deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
7. Maintain strong customer relationships in relation to sales and customer excellence.
8. Drive and ensure collaborative working across operations, retail and sales, in order to optimise productivity and ensure a seamless customer experience.
9. Lead and drive high colleague engagement and a values driven culture across the whole branch team.
10. Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural - to drive continuous improvement within the branch network.
11. Serve as a role model and advocate for the LKQ values, consistently acting with integrity while guiding, motivating and leading your team.
12. Promote a safety-first culture, ensuring that safety remains a priority at all times.
Skills and Experience
1. Experience leading a team in a retail, distribution, or product sales environment.
2. Ability to work collaboratively across multiple functions.
3. Commercial Truck Part experience preferable.
4. Have strong negotiation and influencing skills that are adaptable to both internal and external stakeholders.
5. Experience nurturing long lasting customer relationships.
What we offer
1. Enhanced parental benefits.
2. Pension.
3. 22 days annual leave.
4. Hapi-benefits (retail discount).
5. Staff discount.
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