Spinnaker Chandlery is a family owned and run business with a long record of serving the community. Building and diversifying our product offerings since 1985 we now sell not only “bits for boats” but also a vast array of outdoor clothing, hardware and ironmongery, electrical and plumbing sundries, camping gear, tools, paint and much more. With 20,000+ product lines we usually have what someone needs. We are dedicated to building a reputation for offering high quality goods for competitive prices with helpful and knowledgeable staff. If a customer comes in with a vague description of what they want, we want to be able to offer 4 different options to solve their problem! If you like working in a fun and relaxed atmosphere, and would relish the chance to aid customers problem solve that tricky project we want to hear from you.
The role will include:
* Welcoming customers into the shop
* Actively engaging with customers and helping them find items they are looking for.
* Understanding customer’s needs and wants and recommending items that they might want with particular focus on chandlery equipment.
* Providing information about specific products, their uses and application (prior knowledge of sailing and general DIY useful)
* Building up rapport through conversation and honest recommendations
* Conducting point of sale transactions
* Processing stock deliveries and putting out on display/in stockrooms
* Regularly restoring order to, and replenishing, display stock
* Processing and packaging mail orders
* Keeping the shop in a clean and tidy state (hoovering, cleaning)
* Using your initiative to prioritise your workflow
* Handling complaints and returns or forwarding serious issues to the manager on duty
* Helping cash up and tidy the shop after it closes.
Skills
* Knowledge and experience of sailing/boating/watersports a distinct advantage.
* Naturally hard working and friendly personality
* Familiarity using computer systems
* Ability to interpret or investigate the customer’s need, even if they use the wrong terminology.
* Basic addition and subtraction skills
* Willingness to learn, especially technical details and specifics of products
* Good, oral and written communication skills
* A desire to use your initiative to solve problems.
Location
Bembridge, Isle of Wight
Benefits
Uniform Provided
Onsite Parking
Salary
£12.21 / hr
Hours
Full Time – working 5 out of 7 days a week including some weekends
Job type.
6 Month fixed term. Potential position will become permanent.
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