Customer Success Advisor (x5 roles) £26,000 – £30,000 depending on experience Location: Hybrid – office-based in Edinburgh for the first month, then 3 days in-office / 2 days WFH Hours: Mon–Fri, 9:00am–5:30pm ( approx. 2–4 weekend days per year) Looking for a role where you can make a real impact, not just tick boxes? We’re are currently hiring five Customer Success Advisors to join a growing tech company in the travel and property space. Their platform helps short-term rental owners boost their bookings by streamlining how their properties are listed and managed across major booking platforms. In simple terms: they make hosting easier and more profitable. You’ll be part of a high-performing Customer Success team, working directly with property hosts to help them get the most out of the platform. This isn’t a sales role, but it’s all about driving performance, building relationships, and offering valuable advice that leads to real results. What you’ll be doing: Supporting hosts to improve their listings and drive more bookings Acting as a trusted advisor – offering best practices, data-driven insights, and guidance Reviewing performance and identifying opportunities for improvement Helping users navigate platform features confidently Collaborating with support, product, and marketing teams to share feedback and improve the customer experience What they’re looking for: Around 2 years in a customer-facing role – this could be customer success, support, account management, recruitment, travel, or sales Comfortable working to KPIs or performance targets Strong communication skills and a natural relationship builder Able to thrive in a start-up or fast-paced environment where things can change quickly Someone who’s open to feedback, driven to deliver, and takes pride in their work Values quality, consistency, and genuinely wants to help customers succeed Bonus if you have (but not essential): Experience with platforms like Airbnb, Booking.com, or channel/property management systems Background in tech, tourism, booking platforms, or proptech Confident using CRMs or other digital tools Why it’s a great move: This is a brilliant opportunity for someone early in their career (or ready to step up) who wants to be part of something fast-moving and ambitious. The company is scaling quickly, meaning there’s real potential to progress and grow your role as the team expands. The culture is high-performing but supportive. You’ll be surrounded by people who care about doing great work, improving every day, and helping each other succeed. The Details: Location : Hybrid – office-based in Edinburgh for the first month, then 3 days in-office / 2 days WFH Hours : 9:00am – 5:30pm, Monday–Friday ( approx. 2-4 weekend days per year) Start date : ASAP Salary : £26,000 – £30,000 Benefits : Kicks in after probation (valued at ~£5k) Progression : Clear path for growth as the business expands If this sounds like the right kind of challenge, apply through Neulinx or send your CV to jemma@neulinx.co.uk to find out more.