View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive
Group1 High Wycombe is looking for aCustomer Care Advisor.
Your role
As a Sytner Customer Care Advisor, your role is all about ensuring every service customer is looked after from start to finish. That includes pre contact, live contact, and post contact stages of their journey. You will be the vital link between our customers and the service team, making sure they feel supported, informed, and genuinely cared for at every step. You will coordinate and communicate all aspects of their visit, keep customers fully updated, and answer any questions they may have.
This is a dynamic and customer focused position where delivering exceptional care always comes first. You’ll take the time to build genuine rapport, understand the needs of each customer, and ensure they receive the highest level of support throughout their journey with us. Sytner Customer Care Advisors work a variety of flexible patterns, which may include weekends, to ensure we provide the very best service at all times.
Your profile
We are looking for candidates with a strong background in customer service—ideally from a busy retail or service driven environment. You must be naturally empathetic, confident in dealing with people, and able to demonstrate a genuine ability to care for customers before, during, and after their visit. Training is provided through our dedicated in house Learning & Development team, along with outstanding manufacturer programmes run by BMW, to support your ongoing development and career growth.
You will need excellent organisational and administrative skills, strong attention to detail, and the ability to thrive in a fast paced environment. We pride ourselves on Developing Talent and Building Careers. Our colleagues recently awarded Sytner Group an outstanding 84% engagement score on our colleague survey. Please note: customer service experience within a retail or customer facing environment is a minimum requirement for this role.
Rewards
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
* Enhanced Holiday Entitlement – 33 days inc. bank holidays
* Industry-leading Maternity, Paternity and Adoption Pay
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
Company
If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.
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