Weare seeking a well-organised, enthusiastic, and positive individual to jointhe Ophthalmology Outpatient Department as a Clerical Officer. The postholder will provide comprehensive clerical and administrative support to thenursing, medical, and wider multidisciplinary teams, contributing to the safeand efficient running of a busy outpatient service.
TheOphthalmology Outpatient Department is the busiest outpatient departmentwithin the Trust, seeing on average over 300 patients per day over 2 hospitalsites (sT James Hospital and Seacroft Hospital). This is a part-time positionof 21.5 hours per week, requiring flexibility and the ability to workeffectively within a fast-paced clinical environment.
Main duties of the job
TheClerical Officer will act as a key point of contact for Eye Casualty andoutpatient clinics, answering the dedicated Eye Casualty extension, managingpatient enquiries, and appropriately relaying urgent messages to the nursingand medical teams. The role includes organising, booking, and amendingpatient appointments using PAS, ensuring clear communication with patientsand clinical staff.
Inaddition, the post holder will undertake a range of administrative duties,including organising patient transport for patients attending Eye Casualtyvia one-way transport and actively following these up to ensure patients arecollected in a timely manner. The role requires maintaining an overview ofthe clinic environment, including ensuring adequate levels of stationery andclinical paperwork across all rooms, organising the clinic store room, andordering supplies when required. This will be undertaken in closecollaboration with the Charge Nurse to ensure appropriate stock levels aremaintained.
About us
TheOphthalmology Department lies within the Head and Neck Clinical Service Unitat Leeds teaching Hospital Trust. It is the largest provider of specialistOphthalmology services in the Yorkshire region and provides a specialistophthalmology service for patients in Leeds, Yorkshire and from across thenorth of England. We strive to work as a team and be the centre ofexcellence, putting our patients at the centre to deliver patient focusedcare. We encourage staff to voice concerns in an open and honest way and opento ideas to improve patient experience and change practice to improveefficiency so that we deliver what we promise. We have on-going improvingpatient experience projects and each team member is actively encouraged tolead and be involved in all projects, irrespective of their banding.
TheOphthalmology Outpatient Department operates across two sites: St JamessHospital and Seacroft Hospital.
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities
TheClerical Officer provides comprehensive administrative and clerical supportto the Ophthalmology Outpatient Department, ensuring the smooth and efficientrunning of clinics across both St Jamess Hospital and Seacroft Hospital. Thepost holder plays a key role in supporting patient pathways, clinic flow, andcommunication between patients, clinical staff, and multidisciplinary teams.
KeyResponsibilities
Manage patient appointment booking,rescheduling, and cancellations using the Trusts electronic patient recordand appointment systems.
Register patients accurately, updatedemographics, and ensure patient records are complete and up to date.
Answer telephone enquiries frompatients, relatives, GPs, and other healthcare professionals, dealing withqueries appropriately and escalating where necessary.
Support clinic preparation by printingclinic lists, preparing notes, and ensuring clinics are appropriately set up.
Liaise closely with nursing staff,clinicians, and management to ensure effective clinic flow and minimisedelays.
Maintain confidentiality and dataprotection standards at all times in line with Trust policies.
Undertake general administrativeduties such as filing, scanning, data entry, and correspondence.
Work flexibly across sites as requiredto meet service needs.
Skillsand Attributes
Excellent communication andinterpersonal skills with a patient-centred approach.
Strong organisational skills and theability to prioritise workload in a busy clinical environment.
Good IT skills, including experienceof electronic patient record systems.
Ability to work effectively bothindependently and as part of a multidisciplinary team.
Calm, professional manner when dealingwith distressed or anxious patients,within Eye Clinic.
Person Specification
Qualifications
* Literate/Numerate
* Willing to undergo training as required
Skills & behaviours
* Motivated, Reliable, Trustworthy
* Able to work as part of a multidisciplinary team
* Committed to working with people
* Adaptable
Experience
* Knowledge of Patient Administration Processes
* Insight into roles responsibilities of post
* Maintaining a safe environment
* Customer relations
* Clerical Experience
Additional Requirements
* Effectively communicates with patients and team members
* Good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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