IT Infrastructure & Support Specialist
Teesside
We're looking for an experienced IT Infrastructure & Support Specialist to join our team at our Teesside facility. This hybrid role combines hands-on technical support with systems and infrastructure management, making it ideal for someone who enjoys variety, problem-solving, and working closely with end users and stakeholders.
You'll play a key role in keeping our IT environment secure, resilient, and running smoothly while also supporting colleagues with day-to-day technical needs and larger project work.
What You'll Be Doing
* Providing advanced technical support via help desk tickets, phone, email, and in-person requests
* Managing, configuring, and supporting end-user devices (desktops, laptops, printers, peripherals, and mobile devices)
* Administering Active Directory (users, groups, permissions, devices)
* Supporting and maintaining Microsoft-based environments, including M365, Azure, VMWare, and virtualization platforms
* Installing, configuring, and maintaining network systems, hardware, and software
* Managing IT asset inventory and lifecycle (hardware, software, peripherals)
* Supporting workstation moves, system upgrades, migrations, and new implementations
* Acting as an escalation point for complex IT issues
* Working with vendors and suppliers to diagnose, troubleshoot, and repair IT assets
* Producing and maintaining technical documentation, processes, and procedures
* Delivering technical training and knowledge transfer to IT team members
* Communicating complex technical information clearly to both technical and non-technical users
* Participating in project planning and delivery across the business
* Providing out-of-hours and weekend support when required
Requirements
What We're Looking For
* Strong experience with Microsoft operating systems, O365/M365, Azure, and networking technologies
* Solid knowledge of LAN/WAN, security protocols, performance tuning, and troubleshooting
* Experience with virtualisation (VMWare, Hyper-V), Citrix, and telephony systems
* Confident using Active Directory, password security, and asset management tools
Minimum 3 years' experience in:
* PC hardware/software support, deployment, and troubleshooting
* Supporting enterprise IT environments (networks, telephony, security)
* Excellent communication skills and the ability to build trust at all levels of the organisation
* Highly organised, adaptable, and able to prioritise multiple tasks effectively
* Comfortable working independently and as part of a collaborative team
* Professional, reliable, and customer-focused approach
* Bachelor's degree in a computer-related field or equivalent experience (preferred)
* MCSE or equivalent certification (desirable)
Benefits
Why Join WASL?
WASL also offers comprehensive benefit packages to its eligible employees. This includes:
* Competitive salaries, flexible working patterns
* 33 days annual leave (pro-rota for part time) including UK bank holidays, holiday buy & sell scheme
* Health & wellbeing support, company pension, cycle to work scheme, electric car scheme, retail discounts, referral bonus
* Hybrid working with exposure to both infrastructure and end-user support
* Opportunity to work on meaningful projects and system improvements
* A varied, hands-on role with real ownership and impact
* Supportive team environment with opportunities to grow and develop
About Us
Willis Aviation Services Limited are part of Willis Lease Finance Corporation, a pioneer and provider of global aviation services for over 45 years. Our facility at Teesside International Airport provides base maintenance, return to service, aircraft disassembly, short and long term aircraft storage, and ground and cargo handling services.
At Willis Aviation Services Limited (WASL), we are committed to fair hiring practices and building a diverse, respectful, and inclusive workplace. We value every individual's contribution and make employment decisions based on job-related criteria such as qualifications, experience, and the ability to perform the role.
These are exciting times for Willis Aviation Services Limited as we continue to grow. If you're ready to make a difference in aviation, apply today.
To Recruitment Agencies
WASL does not accept unsolicited CVs or candidate submissions from agencies. All unsolicited profiles will be treated as the property of WASL, and no fees will be paid.
This applies to any CVs sent directly to employees or managers without prior agreement with our internal Talent Acquisition team.