Employer Great Western Hospitals NHS Foundation Trust Employer type NHS Site Great Western Hospital NHS Foundation Trust Town Swindon Salary £27,485 - £30,162 Per Annum Salary period Yearly Closing 18/09/2025 23:59
Systemic Anti-Cancer Treatment (SACT) Scheduler
NHS AfC: Band 4
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
This part-time role is embedded within the Chemo Scheduling Team and plays a vital role in supporting the delivery of safe and timely cancer care. The postholder will coordinate the electronic Systemic Anti-Cancer Therapy (SACT) scheduling system, ensuring accurate and efficient booking of treatments and interventions for cancer patients.
Key responsibilities include:
* Scheduling day case chemotherapy treatments and related medical interventions.
* Booking new patients into the treatment pathway.
* Managing treatment delays where clinically appropriate.
* Coordinating associated procedures and diagnostics to align with treatment plans.
The role requires strong organisational skills, attention to detail, and the ability to work collaboratively with clinical teams to ensure patients receive care within national cancer waiting time targets.
Main duties of the job
Book appointments
Communicate with clinical teams, patients and colleagues
Maintaining accurate patient records
Dealing with telephone queries
Performing prescription administration
Working for our organisation
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
Detailed job description and main responsibilities
1. Book appointments and manage treatment schedules for all patients referred for, or undergoing, SACT treatments from oncology and haematology teams, ensuring that treatments are scheduled within Cancer Waiting Times targets and clinically indicated timings.
2. Book appointments and manage outpatient treatment schedules for patients under the care of medical speciality teams.
3. Prompt communication with clinical teams regarding new patient appointments or changes to treatment schedules.
4. Demonstrates effective communication skills with patients and colleagues. Communicating information in a sensitive manner, managing challenging conversations and concerns appropriately.
5. Ability to organise workload, continuously assessing requests and booking appointments on a priority basis.
6. Liaise directly with patients regarding their treatment appointments, providing information of any associated appointments, managing patient expectations of the SACT delivery service.
7. Plan patient treatments in accordance with capacity of the day treatment units, considering a range of influencing factors such as nursing staff levels, availability of blood test results and sufficient time for pharmacy ordering and dispensing times. Able to judge complex situation, often with competing priorities.
8. Ensure capacity within the day treatment units is used efficiently, rescheduling appointments where necessary and ensuring any changes are communicated in a timely manner with colleagues and patients.
9. Document and maintain accurate patient records at all times, including amending patient demographics in accordance with the record keeping policy.
10. Answering the telephone, dealing with queries, transferring calls and taking messages when needed
11. Set up systems to collate information and reports regarding ward and staff activity for management purposes and ensure that information is updated where required.
12. In collaboration with relevant staff, collate nonclinical information and draft correspondence e.g. letters, reports, references and memorandums using own judgement and initiative.
14. Ensure knowledge of SACT regimens and associated care or interventions, is up to date and appointments are booked in accordance with clinical protocols.
16. Work collaboratively with the cancer management team, escalating individual cases or insufficient capacity as appropriate.
17. Manage appointments for patients requiring a Peripherally Inserted Central Catheter (PICC), working collaboratively with the PICC Service to meet the needs of both services.
Person specification
Qualifications
* Educated to GCSE level in English and Maths or overseas equivalent qualifications.
* NVQ level 3 in Customer Services or Business Administration or above
* ECDL or equivalent.
* Specialist knowledge or experience of chemotherapy scheduling
* Communication Course
Experience
* Experience of working within a multiagency / professional team
* Experience in an administrative background
* Recent experience in customer focussed environment.
* Experience of working to tight deadlines and managing conflicting priorities
* Experience of working to tight deadlines and managing conflicting priorities.
* Working knowledge of data protection and confidentiality.
* Knowledge of Medical Terminology.
* To have previously worked in a medical, health or social care environment.
* Knowledge of ARIA and Bookwise systems
Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements. These roles are not all roles in the Trust are eligible for sponsorship.
Eligibility for this role requires:
* Current right to work in the UK, subject to verification.
* Qualification of the eligibility sponsorship criteria
Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.
Candidates are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.
We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.
Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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